Comfort Me Health Wear Company Limited ("Comfort Me", "we", "our") is committed to safeguarding the privacy and transaction security with respect to personal data. We therefore ensure that our policies and practices in relation to collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) (the "Ordinance") under the laws of Hong Kong Special Administrative Region. When we enact the above practices, we ensure our staff are bounded to the strictest safe and confidential standard.




1.1. Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account.

1.1. 我們重視閣下的私隱,並已採取措施確保我們不向閣下收集多於就向閣下提供產品及/或服務及/或處理保障閣下帳戶所需的資料。

1.2. You may be requested to provide your Personal Data when you use our products and services or visit our websites or Comfort Me App , such as when you subscribe to become our member, register an online account, do in-store or online shopping, conduct gift redemption or voucher request, submit any comments or feedbacks to us, and/or you are required to verify your identity with us.

1.2. 當閣下使用我們的產品及服務或瀏覽我們的網站或移動應用程式時,閣下會被要求提供個人資料可能會於包括但不限於登記成為我們的會員、登記網上帳戶、在店舖內或網上購物、進行禮品兌換或使用電子禮券、向我們提交任何意見和反饋、以作核對閣下身份之用等。

1.3. The Personal Data that you may be requested to provide us include but are not limited to, your title, name, gender, phone number, email address, mailing address and birthday information etc.

1.3. 我們會要求閣下提供以下個人資料,包括但不限於,稱謂、姓名、性別、電話號碼、電郵地址、郵寄地址、生日資料、國籍等。

1.4. It is mandatory for you to provide certain categories of Personal Data (as specified at the time of collection). Refusal to provide any Personal Data marked as mandatory may render us unable to handle any membership application or request you are making, and we reserve the right not to provide our products or services, including refusing your membership application.

1.4. 閣下必須提供某些個人資料(在收集個人資料時會列明)。假如閣下未能提供任何被列明為「必須」的個人資料或提供不真實或不完整的資料,我們有可能無法處理任何會籍申請或任何由閣下提出的要求,而我們亦保留拒絕向閣下提供樂柔美產品或服務的權利,當中包括拒絕閣下的會籍申請。

1.5. All Personal Data will be collected on a voluntary, open and fair basis.

1.5. 所有個人資料將會在自願、公開及公平的基礎上收集。

1.6. Any information that we collect will be used for internal only.

1.6. 所有收集的資料只供內部使用。



Comfort Me will collect your Personal Data for the following purposes.


2.1. for handling your membership application, maintaining and managing your member account;

2.1. 處理閣下的會籍申請,維持及管理閣下的會員帳戶;

2.2. confirm your identify;

2.2. 確認閣下身份;

2.3. for the provision of sales, or rewards, birthday promotion, eCoupon and services under any programs or events by Comfort Me / its service providers (who are engaged by us to assist with providing you our services);

2.3. 提供由樂柔美及/或我們所聘用的、協助我們向閣下提供服務的服務供應商的銷售服務,或任何計劃或活動的獎賞、生日優惠、電子禮券及服務;

2.4. for carrying out your instructions, responding to your enquiry or providing customer service to you;

2.4. 執行閣下的指示、回應閣下的查詢或向閣下提供顧客服務;

2.5. in connection with establishing, maintaining, administering and/or running any Programmes;

2.5. 與建立、維持、管理及/或營運任何計劃有關的目的;

2.6 for performing investigation, research or statistical analysis in order to improve our products and services and for marketing purpose;

2.6. 進行調查、研究及統計分析,以改善的我們的產品和服務,及作促銷用途;

2.7. with your consent, for direct marketing purpose, and for notifying you about new product, special offers and other special promotions;

2.7. 在獲得閣下同意後作直接促銷用途,及通知閣下有關新產品、優惠及其他特別推廣的消息;

2.8. for forming part of customer data base necessary for the Comfort Me's operation; and/or

2.8. 組成樂柔美運作所需的顧客資料庫的一部分;及/

2.9. enforcing our rights or our Affiliates' rights against you in any legal proceedings, or to defend ourselves or our Affiliates against any claim in relation to you; and

2.9. 在任何法律程序執行我們或我們的關聯公司針對閣下的權利或在有關閣下的法律申索中為我們或我們的關聯公司辯護;及

2.10. for observing any legal, governmental or regulatory requirements of Hong Kong or other relevant jurisdiction including any disclosure or notification requirements to which Comfort Me or other class of data recipient are subject.

2.10. 遵守香港或其他有關地區的任何法律、政府或監管的要求,包括樂柔美或其他類別的資料接收者須遵守的披露或通知要求。



3.1. You further agree that we may disclose and transfer (whether in Hong Kong or abroad) your Personal Data to third party services providers engaged by us to assist with providing you with our services, including data entry, customer database management, customer contact services regarding products and services (and services providers may contact you regarding promotions, products rewards, vouchers and reward redemption, sales, ordering, refund, replacement and/or delivery), and securely disposing of your Personal Data ("Third Party Service Providers"). These Third Party Service Providers are under a duty of confidentiality to us and are only permitted to use your Personal Data in connection with the purposes specified at Clause 3 above, and not for their own purposes (including direct marketing).

3.1. 閣下亦同意我們可披露及移轉(無論在香港或海外)閣下的個人資料予我們所聘用的第三方服務提供者,以協助我們為閣下提供服務,包括輸入資料、管理顧客資料庫、就我們的產品和服務與顧客聯絡的服務(服務提供者可能會就推廣、產品獎賞、禮券及獎賞兌換、銷售、訂購、退款、更換服務及/或送貨服務聯絡閣下)及安全地處置閣下的個人資料(「第三方服務提供者」)。該等第三方服務提供者均對我們負有保密責任,及只可以根據以上第3條所列明的用途(而不可就其自身的目的)使用該等資料(包括直接促銷用途)。

3.2. When necessary we may also disclose and transfer (whether in Hong Kong or overseas) your Personal Data to our professional advisers, franchisor, law enforcement agencies, insurers, government and regulatory and other organisations for purposes specified at Clause .3 above.

3.2 在必要時我們亦可能會為上述3.7條所指明的目的披露及移轉(無論在香港或海外)閣下的個人資料予我們的專業顧問、特許可人、執法機關、保險公司、政府和監管機構及其他機構等。

We may share aggregated data, provided your identity will not be disclosed by such sharing, with third parties for various purposes (including marketing and advertising), and may use this data in order to better understand your needs and to improve and adapt our products and services.


Any Personal Data supplied by you will be retained by us and will be accessible by our employees, any third party service providers engaged by us and third parties, for or in relation to any of the purposes stated in Clause 3 herein.


You have the right to choose not to receive any Marketing Materials by checking the relevant opt-out box on the forms we use to collect your Personal Data. You can also ask us to cease providing you with Marketing Materials at any time, by sending your request in writing to the address in 13.2 (no fee will be charged).


Any Personal Data supplied by you to us or our Affiliates will be retained by us and will be accessible by our authorised employees, any Third Party Service Providers engaged by us, our Affiliates and third parties for or in relation to any of the purposes stated in 2.1 herein.




Comfort Me will take all practicable steps to ensure that the Personal Data so collected are accurate. However, your efforts to provide accurate Personal Data upon subscription of Comfort Me services and thereafter to update Comfort Me of any changes of your Personal Data are always welcome.





5.1. You have the right to know:

5.1. 閣下有權知道:

5.1.1. the privacy policy of Comfort Me;

5.1.1. 樂柔美的私隱政策;

5.1.2. whether Comfort Me holds any of your Personal Data; and

5.1.2. 樂柔美是否持有閣下任何的個人資料;及

5.1.3. the kind of Personal Data being held by Comfort Me.

5.1.3. 樂柔美持有個人資料的種類。

5.2. You have full control and ability to correct or edit your Personal Data at any time, including whether you want us to contact you for direct marketing purpose, for updating you on new products and services or membership benefits, or for deleting your member's online account.

5.2. 閣下可隨時改正或修改閣下的個人資料,包括閣下是否希望我們就直接促銷目的聯絡閣下、通知閣下有關新產品及服務或會員優惠的消息,或刪除閣下的會員網上帳戶。

5.3. If you have any questions regarding this Privacy Policy or if you wish to access or amend your Personal Data, you can email us via eshop@comfortme.com.hk. Comfort Me will, upon satisfying itself of the authenticity and validity of the access or correction request, make every endeavour to comply with and respond to the request within the period set by the statutory requirement.

5.3. 如果閣下對本私隱政策有任何疑問,或希望查閱或改正閣下的個人資料,閣下可以電郵至eshop@comfortme.com.hk樂柔美在信納有關查閱或更正要求的真確性及有效性後,會盡力依從並在法例規定的期限內回應要求。

5.4. In accordance with the Ordinance, we reserve the right to charge you a reasonable fee for the processing of any data access or correction request.

5.4. 根據條例,我們保留就處理任何查閱或改正個人資料的要求向閣下收取合理費用的權利。



6.1 We maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, authorized disclosure of, or access to your Personal Data.

6.1. 我們會採取適當的技術和企業措施,以保護閣下向我們提供的個人資料,防止被意外或非法銷毀、丟失、更改、披露或存取您的個人資料。

6.2. Any questions, comments, suggestions or information other than Personal Data sent or posted to the site, or any part of the site, by visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any Affiliates for example, in connection with the development, manufacture and marketing of products and services and to meet customer needs.

6.2. 除個人資料外,任何由訪客傳送或登載於我們網站或網站其中任何部分的問題、評語、建議或資料均被視作在非保密及非專有的基礎上自願提供予我們。我們保留在其他地方自由使用、複製、披露、傳送、刊載、廣播及/或登載該等資料的權利,包括將該等資料提供給任何關聯公司,例如為產品及服務的開發、製造和推廣及為滿足顧客的需要。

6.3. For marketing purposes, we may occasionally provide you with certain marketing-related information from Comfort Me or affiliated merchants. However, your personal identifiable information you provided to us will NEVER be disclosed to any third parties. If you would not like to receive any information or special offer for the upcoming events and services from Comfort Me, or any promotional information from our affiliated companies, you can unsubscribe by clicking link in the email and you will be unsubscribed from the mail list immediately and without any cost. Alternatively, you can inform us at eshop@comfortme.com.hk with subject "UNSUBSCRIBE" by emailing.

6.3. 為配合市場推廣及業務發展,樂柔美將不定期向閣下發出樂柔美或與樂柔美合作之商戶所提供的市場推廣資訊。在任何情況下,樂柔美絕不會向任何第三者披露閣下的可辨識的個人身分資料。若閣下不欲接收樂柔美所提供的最新產品優惠及服務資訊,或與樂柔美合作的夥伴所提供的任何推廣優惠資訊,你可只需點擊一下電郵內的連結,便可退出訂閱。你將會立即從我們的訂閱電郵名單內剔除,無需任何費用。或以電郵通知我們eshop@comfortme.com.hk,電郵主題請列明 "UNSUBSCRIBE"



Your Personal Data will only be retained for as long as is necessary to fulfil the original purpose for which it was collected, unless contrary to any applicable statutory requirement.




Comfort Me may use your name and contact information from time to time to provide you with the latest information on our products and services / member program. We may also share your Personal Data with our and/or its associated company or affiliated companies business partners who provide the same products and services for their direct marketing purposes. Your consent is required before we do so. If you do not wish to receive promotional information of products, services or Comfort Me member promotional materials from Comfort Me, you can login to our website or Comfort Me app, email us via eshop@comfortme.com.hk to unsubscribe. In accordance with the statutory requirements, Comfort me will honour your request not to use your Personal Data for the purposes of direct marketing.

樂柔美可不時向您提供我們的產品及服務或會員計劃的最新資料。我們亦可能與樂柔美關聯公司、或商業夥伴分享閣下的個人資料以供他們作直接促銷的用途。我們需要閣下的同意方可使用及分享閣下的個人資料。如閣下不願意接收任何樂柔美的產品及服務的推廣資料或樂柔美會員的推廣資料,閣下可以透過登入我們的網站或樂柔美應用程式、電郵至 eshop@comfortme.com.hk以取消接收該等資料。根據法例規定,樂柔美會依從您的要求並不會再將您的個人資料作直接促銷之用。

Comfort Me may send you direct Marketing Communications and market research invitations by email, through your User Account, when you access the Site, or through online banner advertisements, post, telephone, SMS or WhatsApp Messenger and/or others instant message applicant/software.

樂柔美可能會通過電子郵件、於閣下的用戶帳戶內、當閣下進入本網站時、網上橫幅廣告、帖子、電話、短訊、WhatsApp Messenger/及其他即時通信應用程式/軟件,向閣下發送行銷通訊或市場調查的邀請。

Before providing you with direct marketing communications, we will always ask for your consent. You can choose at any time not to receive any direct Marketing Communications from us. Please see the section on Your rights below.




9.1. All reasonable efforts are made to ensure that any Personal Data held by us is stored in a secure and safe place, and accessed only by our Affiliates, authorised employees or authorised Third Party Service Providers.

9.1. 我們將盡一切合理努力確保我們持有的所有個人資料均被儲存於穩妥和安全的地方,及只有獲我們的關聯公司、授權之員工或獲授權的第三方服務提供者才可查閱。

9.2. You should be aware that no system is impenetrable and no information provided over the Internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee the security of any information that you transmit to us or receive from us over the Internet.

9.2. 由於任何系統都有機會被入侵,而任何在互聯網上提供的資料都並非絕對安全。因此,我們無法保證閣下經互聯網上傳送給我們或收到由我們所發出的資料的安全性。



10.1. We reserve the right to amend,modify or discontinue, temporarily or permanently, the terms, conditions, and notices in this Statement from time to time. If we make any substantial amendments in the way we use your Personal Data, we will notify you by posting a prominent announcement on the membership website. You agree that such posting will constitute sufficient and adequate notice.

10.1. 我們有權於任何時間暫時、永久修改、終止或修訂本聲明。如果我們在使用閣下個人資料的方法上有重大變更,我們會在會員網站張貼明顯的告示,通知閣下有關修訂。閣下同意有關告示將構成充分及足夠的通知。

10.2. You agree that your continued use of our products or services after such amendment will constitute your acceptance of and agreement to be bound by the modified Statement.

10.2. 在有關修訂後,如閣下繼續使用我們的產品或服務,即表示閣下接受並同意受已修訂的聲明約束。


11. LINKS 網頁連結

This site may contain links to other sites and pages which are operated by third parties. We have no control over the content of the linked websites or the way in which the operators of those websites deal with your Personal Data. You should review the privacy policy for those third party websites to understand the ways in which your Personal Data may be used by those third parties.




We may use 'cookies' on this site in order to:

enable tighter security;

enable online customers to keep browsing;

personalize sites for customers;

build online customer or visitor profiles.






Cookies are pieces of information stored in your hard-drive about your preferences on our site, which enable the site to be tailored to you in future visits. Customers who want to disallow cookies can do so on their web browser. However, by disabling cookies you may not be able to access all parts of our website.




13.1 Under the Hong Kong Privacy Ordinance, you have the right of access to Personal Data held by us about you and to request correction of your Personal Data.

13.1. 根據香港私隱條例,閣下有權查閱我們持有有關閣下的個人資料及要求更正閣下的個人資料。

13.2 If you have any questions regarding this Privacy Policy or if you wish to access or correct your Personal Data held by us, you may send your request in writing to the email address: eshop@comfortme.com.hk.

13.2. 閣下如對此私隱政策有任何疑問,或如欲查閱或更正我們持有閣下之個人資料,可將閣下的要求以書面方式電郵至:eshop@comfortme.com.hk